Newport Top - Tortuga

WHAT IS OUR RETURN POLICY?

We accept unworn bikinis and clothing bought from jmpthelabel.com in new condition with tags and liners attached within 21 days of purchase for a full refund minus the cost of return shipping. 

For hygiene reasons, we cannot accept returns on items that are soiled, worn, damaged, or washed. Soiled garments may include visible signs of bodily fluids, deodorant marks, or makeup stains. Determining if an item is considered soiled is at JMP's discretion. If deemed soiled, the item will not be eligible for a return or store credit, and will be properly disposed of. Please try on all swimwear over underwear and with the hygienic liner attached. 

Items available for return must be shipped out by the 21st day after purchase. You will have 21 days after purchase to exchange for another item or store credit. Once we receive and approve your returned items, your refund will go back on the original form of payment minus the cost of the return shipping.

Please note all items marked final sale or discounted 30% or more are not eligible for a refund or exchange.  We do not offer store credit for sale items. 

Gift card purchases and jewelry are non-refundable.

HOW DO I START A RETURN?

To create a return please click HERE. 

Once authorized, you'll receive a shipping label via email.  Shipping costs and a $4.95 restocking fee will be deducted from your refund.  Then, use that shipping label to send your items back to us.  Once your items are inspected, you can expect a refund notification in your email within 5-10 business days.  All refunds must be issued to the original form of payment.

 If you need help, please send an email to support@jmpthelabel.com with your name, order number, and reason for return. 

HOW DO I START AN EXCHANGE?

To create an exchange please click HERE. All exchange orders will be processed immediately and require a credit card on file. If the returned items are not received back in 21 days, the card on file will be charged for the value of the new exchange items that were shipped.

If you need assistance, please send an email to support@jmpthelabel.com with your name, order number, and reason for exchange.  

FAQ

HOW DO I TRACK MY RETURN?

US customers can use the tracking number on the provided pre-paid shipping label to trace your package back to us.  If you used a different shipping label, please use the tracking number provided on that label to trace your package.

WHAT IF I LOSE THE ORIGINAL PACKAGE THE ORDER CAME IN?

No problem!  If the tags and sanitary liners are attached, you can use the prepaid shipping label to send your items back in any packaging.

HOW SOON WILL I GET MY REFUND?

You can expect to get a full refund, minus the cost of shipping and a $4.95 restocking fee, to your original form of payment within 5-10 days of delivery.  Once you receive your refund notification, please allow an additional 5-10 days for your bank provider to post the amount to your account.

IF I PURCHASED ITEMS AT A RETAIL STORE, CAN I RETURN OR EXCHANGE WITH YOU?

If the purchase was made at a retail store, the return or exchange will need to be handled directly with the place it was originally purchased.  Their specific return policy may be different than ours.

CAN I RETURN FINAL SALE ITEMS?

All items marked Final Sale or discounted 30% or more are not eligible for a refund or exchange.  We understand that buying final sale items can be tricky, so if you have questions about sizing, fit, or fabric, please contact us at support@jmpthelabel.com  or review our size chart before placing your order.  We want to ensure that you love our products, however, no exceptions can be made for sizing, fit, or fabric issues on final sale items.

WHAT ITEMS ARE RETURNABLE?

All unworn items that were purchased at full price or with a discount of under 30% and are in new condition with tags and liners attached can be returned within 14 days of purchase for a full refund or store credit. 

WHAT IS A MODIFIED RETURN POLICY?

If you return more than $1,000.00 in a 12-month period you may be subject to a modified return policy.  We will contact you if you are subject to the modified policy.

WHAT IF I RECEIVE A DAMAGED ITEM?

In the rare occasion that an item arrives damaged, please contact  support@jmpthelabel.com immediately with photos of the damages.

WHAT DO I DO IF MY PACKAGE IS LOST IN THE MAIL?

If your package is lost during transit, and you purchased our Shipping Insurance, please file a claim through the "Report a Claim" link at the bottom of our webpage. A signature will be required for deliveries of orders over $500 USD, and JMP The Label, LLC is not liable for lost or stolen packages once an order leaves our warehouse. All lost packages require a claim to be filed with the courier, and high-value packages may require a police report in order for a refund or replacement to be provided by JMP The Label, LLC. All refunds must be given back to the original form of payment. 

CAN YOU PARTIAL SHIP MY ORDER IF AN ITEM IS ON PRE-SALE?

Currently JMP The Label does not support partial shipments. If an item you purchased is on pre-order (stated on the product page and at checkout), any other items will be held until your pre-order item becomes available and all items will be shipped together. If you have any concerns or questions, please contact our customer service team by email, support@jmpthelabel.com with your name and order number.

HOW TO DO I APPLY FOR A REFUND OF DUTIES PAID?

General Tips:

• Keep all receipts, shipping documents, and customs paperwork.

• Mark the return clearly as a return to the original seller.

• Use a tracked shipping method and keep proof of export.

• Contact your local customs agency or broker for specific guidance.

United States

• Process: You can file a duty drawback claim through U.S. Customs and Border Protection (CBP).

• Requirements:

  • You must export the returned merchandise within 3 years of the original import.

  • The goods must not have been used in the U.S. (beyond what’s necessary to inspect them).

  • Documentation (like proof of import, export, and original duties paid) is required.

• Form: CBP Form 7551 is used for duty drawback.

Canada

• Process: You can apply for a duties refund through the Canada Border Services Agency (CBSA).

• Requirements:

  • Use Form B2G (Informal Adjustment Request) if the value is low, or B2 (Canada Customs Adjustment Request) for standard claims.

  • Must return goods within 4 years from the date of accounting.

  • Proof of return/export and original duty payment is needed.

United Kingdom

• Process: You can claim a repayment or remission of import duties via HMRC.

• Requirements:

  • File the claim within 3 years of the import.

  • Goods must be returned to the seller or destroyed under customs supervision.

  • Use form C285 and provide evidence.

European Union

Unfortunately, due to recent regulatory changes and shifting logistics, we have made the difficult decision to discontinue shipping services to EU.

Effective immediately, we are no longer accepting orders with EU delivery addresses. Any orders successfully placed and confirmed prior to this change will be processed and delivered as normal. We deeply apologize to our EU customers for this inconvenience and are truly grateful for the support you have shown our brand.