When will my order ship?
Our shipping department is open Monday - Friday 9 a.m. - 5 p.m. Ordered placed after 2 p.m. will be processed the next business day.
Most orders will ship within 1-3 business days after your order has been placed. Please allow for more time on our launch days. Once your order has processed, you will be sent a shipping confirmation email with a tracking number. Please note that transit times are measured after the order has been processed and delivery dates are based on average transit times.
All international orders will ship when all products within the order are ready.
Are taxes and duties included in my international order?
International packages may be subject to duties and taxes and is not included in the price at checkout. These fees are charged by the country of import so we have no control over any customs/ duties fees associated with your order. The limits for duty-free packages are established by the local customs authorities. Additional information can be found on your local customs website or visit https://www.simplyduty.com/#calc. Canadian customers can use this website to estimate duty and taxes.
Delivery fees can be calculated prior to checkout on our website.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a link that will lead your directly to the package tracker. If you cannot find your shipping confirmation, please double check your spam and promotions folders. If you still need help, please email email@example.com
What happens if my package is lost?
Please email firstname.lastname@example.org with your name and order number and we will assist you.