Refund policy

WHAT IS OUR RETURN POLICY?

We accept unworn bikinis and clothing bought from jmpthelabel.com in new condition with tags and liners attached within 14 days of purchase for a full refund minus the cost of return shipping.

Items available for return must be shipped out by the 14th day after arrival. You will have 14 days after purchase to exchange.

Please note all items marked final sale or discounted 30% or more are not eligible for a refund or exchange. These are typically any items listed in our sale category.  We do not offer store credit at this time. Once we receive and approve your returned items, your refund will go back on the original form of payment minus the cost of the return shipping.

Gift card purchases and jewelry are non-refundable.

For sanitary reasons, please try on all swimwear over underwear.

HOW DO I START A RETURN?

To create a return please send an email to returns@jmpthelabel.com with your name, order number, and reason for return.  Once authorized, you'll receive a shipping label via email.  The cost of the label will be deducted from your refund.  Then, use that shipping label to send your items back to us.  Once your items are inspected, you can expect to receive a refund notification to your email within 5-10 business days.

HOW DO I TRACK MY RETURN?

US customers can use the tracking number on the provided pre-paid shipping label to trace your package back to us.  If you used a different shipping label, please use the tracking number provided on that label to trace your package.

WHAT IF I LOSE THE ORIGINAL PACKAGE THE ORDER CAME IN?

No problem!  If the tags and sanitary liners are attached, you can use the prepaid shipping label to send your items back in any packaging.

HOW DO I START AN EXCHANGE?

To create an exchange please send an email to returns@jmpthelabel.com with your name, order number, and reason for exchange.  Once authorized, you'll receive a shipping label via email.  Then, use that shipping label to send your items back to us.  Once your items are inspected, we will process the exchange within 3-5 business days.

HOW SOON WILL I GET MY REFUND?

You can expect to get a full refund, minus the cost of return shipping, to your original form of payment within 5-10 days of delivery.  Once you receive your refund notification, please allow an additional 5-10 days for your bank provider to post the amount to your account.

IF I PURCHASED ITEMS AT A RETAIL STORE, CAN I RETURN OR EXCHANGE WITH YOU?

If the purchase was made at a retail store, the return or exchange will need to be handled directly with the place it was originally purchased.  Their specific return policy may be different than ours.

CAN I RETURN FINAL SALE ITEMS?

All items marked Final Sale or discounted 30% or more are not eligible for a refund or exchange.  We understand that buying final sale items can be tricky, so if you have questions about sizing, fit, or fabric, please contact us at support@jmpthelabel.com  or review our size chart before placing your order.  We want to ensure that you love our products, however no exceptions can be made for sizing, fit, or fabric issues on final sale items.

WHAT ITEMS ARE RETURNABLE?

All unworn items that were purchased at full price or with a discount of under 30% and are in new condition with tags and liners attached can be returned within 14 days of purchase for a full refund.

WHAT IS A MODIFIED RETURN POLICY?

If you return more than $1,000.00 in a 12 month period you may be subject to a modified return policy.  We will contact you if you are subject to the modified policy.

WHAT IF I RECEIVE A DAMAGED ITEM?

In the rare occasion that an item arrives damaged, please contact  support@jmpthelabel.com immediately with photos of the damages.